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-- Get 50% off the Complete Collection  CYBERMONDAY16   --                     Happy 241st Birthday America! -- Texture Effects 2 Update! Free Upgrades | $10 off New Purchases     -- How to get help Community Forum Ticket Action Ticket Info Create New Ticket My Open Tickets User Info Sign out Sign in View Hours   When we're in the office We are located in US Central Time Zone (UTC-6) Monday 8:30am - 5:30pm Tuesday 8:30am - 5:30pm Wednesday 8:30am - 5:30pm Thursday 8:30am - 5:30pm Friday 8:30am - 5:30pm Saturday At Home Sunday At Home 4th of July At Home Labor Day At Home Thanksgiving At Home Christmas At Home New Years Day At Home ###End Time Section -- ###End Switftype section -- Most people can solve their problem by searching the knowledge base. Looking for Topaz Studio Support? Topaz Studio Help Center Submit Topaz Studio Ticket The Topaz Labs support team is currently out of the office for the Thanksgiving holiday, we'll return on Monday!   -- Getting Started Introductory steps to setting up and using Topaz Labs products. Technical Issues Technical questions, common errors, and product troubleshooting. Customer Care License key issues, reset password, and non-technical issues. -- Notice Notice Content Download Latest Version of Studio Updated: Wednesday, June 20 @ 3:00pm   Hover to see before vs. after Show / Hide Title   macOS 10.14 Update Learn about the update (yes we're compatible)   Product Page   Buy Now   Learn More Available for $59.99 Photo by: Larry Moore --   Black Friday 2018 has arrived! November 23 through November 27 A.I. Bundle, Pro Pack discount, and Store-wide sale   Learn More Frequently Asked Questions & Updates General About Topaz Products Introducing the Topaz Community! What is the recommended Topaz workflow? FAQ Topaz Labs DMCA Statement What is the Difference Between 64bit and 32bit? How to Prevent Spam Filters from Blocking Topaz Labs Emails How do I switch my software from PC to Mac or vice versa? How do I become a beta tester? Colors look different when image is exported to Lightroom See all 15 articles Pre-Sales & Trials How Many Computers Can I Install the Software On? What is the difference between the trial software and purchased software? How do I replace my trial with the software I purchased? Do you offer backup discs? Can I purchase Topaz on a disc? Purchasing How To Get an Order Invoice How to purchase and apply a coupon code I placed an order but did not receive my license keys. Do you offer an educational/military discount? What forms of payment are accepted? Compatibility & Host Programs ★ Upgrading to Windows 10 with Topaz Labs Using Switchable Graphics with Topaz Labs Topaz Labs and OpenGL Accessing ReMask 5 in Lightroom Restoring Older Versions of Adobe Software through Creative Cloud Irfanview See all 7 articles Installation & Activation Accessing Topaz Labs in Photoshop CC Download Failed/Installer Integrity Error Message Product Updates Upgrading to Topaz Clean 3.1 License Keys & Account License Key Questions ★ My license key is not being accepted How to enter license key into Topaz Impression and Glow My license key has only 13 symbols, not 30 License Key Activation Will my license key work on both Mac and Windows? I have a 13 digit serial number. How do I get my 30 digit license key? Account How to Log In to Your Topaz Labs Account How to Reset Your Topaz Labs Password What is a Topaz Labs User Account? How to Create a Topaz Labs Account Managing Your Topaz Labs Username and Email Address My account shows no purchases Product Specific Questions Glow What is the difference between the Secondary and Primary Glow modules? All Topaz Labs EULA Does Topaz Labs work with RAW files? Adjust Why are my presets missing? B&W Effects Can I use a border found in Topaz B&W Effects on a color image? Clarity When I click on a preset the program crashes. How to disable the fly-out previews for faster performance. Detail Topaz Detail Shortcut Keys Topaz Detail Workflow Tips How do I deal with noise in Topaz Detail? How do I use Topaz Detail's Effect Mask? ReMask Topaz ReMask 5 Do you have any tutorials for ReMask 4? How to mask hair with ReMask Which programs will ReMask 5 work with? After using ReMask there is no layer mask Why am I getting this error “make sure you have enough pixels as Keep and Cut in the selected region”? See all 7 articles ReStyle Common ReStyle Issues Restyle is crashing How do I create a preset from scratch in ReStyle? How do I use the search features to find presets? Star Effects I cannot find the option to add or delete stars in Star Effects Non-destructive Application of the Topaz Star Effects Filter Product Presets / Effects Importing, exporting and sharing presets Troubleshooting Current Issues & Fixes Win 7: Topaz Glow/Impression "For Security, Program will exit" error Problems with High Resolution Monitors and Windows 8 and 10 Updating your display drivers in Windows Common Errors Error: plug-in launch failure Error Code 1000 (Critical Application Error) Error Code 2002 Error Code 2004 Error Code 2007 (green tint in Detail/Clarity) Error Code 3000 See all 9 articles Download, Installation or Activation DMG not recognized when downloading plug-ins Topaz Labs and Norton Security Photoshop & Photoshop Elements "Could not complete your request because Photoshop does not recognize this type of file" My Topaz plug-ins are grayed out in the Filter menu. How to create an action in Photoshop using Topaz Labs. Topaz Impression Issues How to Manually Update Windows Display Drivers ATI/AMD Video Cards and Topaz Impression Webinar Issues Connection Issues Viewing Recorded Webinar Learning Resources Resources How do I sign up for the Topaz newsletter? Where to find learning resources and tutorials Webinars I missed the live webinar. How can I watch it? Promoted articles Upgrading to Windows 10 with Topaz Labs My license key is not being accepted General About Topaz Products Introducing the Topaz Community! What is the recommended Topaz workflow? Subscribe FAQ Topaz Labs DMCA Statement What is the Difference Between 64bit and 32bit? How to Prevent Spam Filters from Blocking Topaz Labs Emails How do I switch my software from PC to Mac or vice versa? How do I become a beta tester? Colors look different when image is exported to Lightroom See all 15 articles Subscribe Pre-Sales & Trials How Many Computers Can I Install the Software On? What is the difference between the trial software and purchased software? How do I replace my trial with the software I purchased? Do you offer backup discs? Can I purchase Topaz on a disc? Subscribe Purchasing How To Get an Order Invoice How to purchase and apply a coupon code I placed an order but did not receive my license keys. Do you offer an educational/military discount? What forms of payment are accepted? Subscribe Compatibility & Host Programs ★ Upgrading to Windows 10 with Topaz Labs Using Switchable Graphics with Topaz Labs Topaz Labs and OpenGL Accessing ReMask 5 in Lightroom Restoring Older Versions of Adobe Software through Creative Cloud Irfanview See all 7 articles Subscribe Installation & Activation Accessing Topaz Labs in Photoshop CC Download Failed/Installer Integrity Error Message Subscribe Product Updates Upgrading to Topaz Clean 3.1 Subscribe License Keys & Account License Key Questions ★ My license key is not being accepted How to enter license key into Topaz Impression and Glow My license key has only 13 symbols, not 30 License Key Activation Will my license key work on both Mac and Windows? I have a 13 digit serial number. How do I get my 30 digit license key? Subscribe Account How to Log In to Your Topaz Labs Account How to Reset Your Topaz Labs Password What is a Topaz Labs User Account? How to Create a Topaz Labs Account Managing Your Topaz Labs Username and Email Address M...